Presence Orb - Support

FAQ 12

• How accurate are the unique visits counts?
• Can I move an access point to a new location? Will existing Registered Users remain with the access point not the location?
• Will Visitor Counts show how often a person visits the location, regardless of whether they are connected to the WiFi or only if they are connected?
• How can I see which people have visited several locations?
• Is there any way to switch DD/MM/YYYY to MM/DD/YYYY (the US format)?

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Get Started 5

• How many access points do I need to get started?
• Where should I install access points to get accurate data?
• What type of wireless access points do you support?
• What is the dashboard?
• Can I get a custom feature for my dashboard?

Announcements 1

• New feature notifications

Presence Orb Metrics 0

Exporting Data 4

• How can I export my data to Excel?
• What is a CSV file?
• What data can I export on an hourly basis?
• What type of data can I access via API?

Visualising Data 1

• What kind of visualisation tools are available?

Content Management 3

• How do I enable Location Permission?
• Missing data in graphs, numbers not loading etc?
• How can I access my API key?

Known Issues 1

• My visitor count is showing "0" for all users on the main dashboard page

User Management 6

• Adding A New User
• I don’t need all the metrics provided, I only want to view the ones relevant to me
• Removing An Account
• Editing An Account
• How to change your password

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Meraki MV 1

• Meraki Mask Destection

Data Protection 2

• How do you protect users that don’t want to be tracked?
• Who has access to my insights?

Support Contact 1

• Support

Corporate 0

Splash Pages 3

• Assiging a Location to a Splash Page
• Editing a Splash Page
• Creating A Simple Splash Page

Location Reports 6

• Scheduling a Report
• Editing A Scheduled Report
• Exporting Location Data
• Adding New Location
• Adding an Access Point

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User Management 0