How accurate are the unique visits counts?
75% accuracy. The count is accurate at values between 75-100%. This is derived from manual counts and camera counts across a number of sites as well as the ...
Thu, 8 Mar, 2018 at 10:24 AM
Can I move an access point to a new location? Will existing Registered Users remain with the access point not the location?
That is correct, registered users will remain with the access point.
Thu, 8 Mar, 2018 at 10:05 AM
Will Visitor Counts show how often a person visits the location, regardless of whether they are connected to the WiFi or only if they are connected?
Visitor counts show users who are connected to WiFi or not with at least a 75% accuracy. The current minimum dwell time is 2 minutes, so if a visitor visits...
Wed, 7 Mar, 2018 at 4:58 PM
How can I see which people have visited several locations?
Behaviour reports only work when you have more than 3 access points in each location for triangulation. Although we may be able to force the point to point ...
Thu, 8 Mar, 2018 at 10:06 AM
Is there any way to switch DD/MM/YYYY to MM/DD/YYYY (the US format)?
We are not able to do this at this time.
Thu, 8 Mar, 2018 at 10:07 AM
There is a large number of "Unallocated" users. I'm not sure if these are people who aren't registered to a specific location or if they are duplicate file creations
Unallocated are people from access points which were unassigned to a location but were perhaps added to your enterprise at some point.
Thu, 8 Mar, 2018 at 10:07 AM
How are the hours of operation slider bars used in terms of calculating data, software updates, or anything else?
We use the opening times to accurately work out those who are in the building as opposed to those who are not.
Thu, 8 Mar, 2018 at 10:08 AM
What is your pricing?
Presence Orb is priced on a per access point per month basis for access to all Presence Orb features. We avoid any capital expenditure by using your existing...
Wed, 7 Mar, 2018 at 5:26 PM
I would like to use my own dashboard, do you support API integration?
We do indeed support API integration. For more detailed information please contact support@presenceorb.com
Wed, 7 Mar, 2018 at 5:04 PM
How does your system handle time zones in terms of venue location vs server location?
The data is displayed in the time zone relative to the location of the venue. We currently work in 8-time zones with deployments therefore managing various t...
Wed, 7 Mar, 2018 at 5:07 PM